Thank you for all your advice regarding this Philip. Without your forum I would never have known it was possible to even obtain our files.
Having said that, I'm having real problems getting mine, which I applied for just over a year ago.
The problem is not with the main body - they've been excellent, but with the 'local' branch, the contact of which, quite honestly just doesn't seem to want to know, despite 'urgent' emails from the main office ( not instigated by me, I might add).
I don't think they realize that 1, we're getting older! 2, what a difference it makes if you can answer 'some' if the myriad questions we have about our childhood.
Thanks again Philip!